1. Who handles refunds
Orders are placed and paid for on the official seller's website (https://selffiter.com/Kinzeno-Massage-Gel-Israil). Returns, cancellations and refunds are therefore processed by that seller, according to their own policy and to applicable Israeli consumer protection law.
2. Cancelling an order
Under the Israeli Consumer Protection Law, distance purchases can generally be cancelled within 14 days of receiving the product, subject to the conditions and fees allowed by law. Contact the seller as soon as possible if you wish to cancel.
3. Conditions for returns
- The product should be unopened and in its original packaging, unless it is defective.
- Keep your order confirmation and proof of delivery.
- Opened cosmetic products may not be eligible for return for hygiene reasons, except where required by law.
4. Damaged or wrong items
If your parcel arrives damaged or you receive the wrong item, take photos and contact the seller within 48 hours of delivery so they can arrange a replacement or refund.
5. Refund timing
Once a return is approved, refunds are usually issued to the original payment method. The exact time depends on the seller and your bank or card provider.
6. Need help?
If you have trouble reaching the seller, contact us and we will do our best to help you get an answer.
Contact us
Questions about this page? Email contact@nutrafame.com, message us on Telegram at @shubhammalva, or on WhatsApp at +91 70555 67447.